Recruit CRM builds software for small & growing executive search firms, headhunting firms, and recruitment agencies. We do everything from managing applicants to generating invoices in one place. Recruit CRM allows you to work together without juggling between emailing clients, CRM & ATS.
About the job
Key responsibilities: 1. Manage incoming client questions over text & video calls 2. Identify and assess customers' needs to achieve satisfaction 3. Provide accurate, valid, and complete information by using the right methods/tools 4. Handle user issues, deliver solutions and alternatives workarounds to help them achieve their goals & follow up to ensure success 5. Follow communication procedures, guidelines, and policies 6. Build sustainable relationships and trust with customer accounts through open and interactive communication 7. Take the extra mile to engage customers
Skill(s) required
English Proficiency (Spoken)
English Proficiency (Written)
Who can apply
1. Excellent written & verbal communication skills 2. Should have a people-first attitude, professionalism, and patience (as every client is unique and is needed to be handled with poise) 3. Flexible to work remotely in the time zones for the market they cover 4. Graduates or students awaiting final year results or folks with less than 1 year of work experience can apply
Salary
CTC:5 - 7 LPA CTC breakup 1. Fixed component: 80% 2. Variable component: 20%
Perks
5 days a week
Additional Information
1. Our customer success leadership program is a 2-year pre-MBA role for fresh college graduates looking to do an international customer-facing role. Our clients comprise of the top headhunting & recruitment firms across Europe, North America & the Middle East. The core job will involve talking to users of our software from these businesses every day and helping them succeed on our platform. At the end of the 2-year program, our customer success associates are expected to either transition to top-tier international/domestic business school or will be offered a management role within one of the revenue teams (customer success, sales, marketing) within Recruit CRM. 2. Recruit CRM is a 4-year-old SaaS (software as a service) company dual headquartered between the US & India. We serve over 500 of the top executive search & recruitment firms across 72 countries. We have been growing over 200% year over year. Exceptional customer service is a reflection of our brand, mission, and values. We are looking for an individual who will provide continued customer service, thus making our customers feel valued and respected. 3. Remote working timings: 1. Europe: Noon - 10 pm, Monday - Friday 2. Asia Pacific: 6 am - 4 pm, Monday - Friday 3. North America: 8 pm - 6 am, Monday - Friday 4. Middle East: 10 am - 6 pm, Sunday - Thursday
Number of openings
6
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